#oncall

Migrating from PagerDuty is not a weekend project. I learned this the hard way. Here's the playbook I...

The Folder Full of Stale Runbooks Every engineering org has a Confluence folder of...

Why Severity Is Broken at Most Companies Everyone has severity levels. Almost nobody...

The Rotation Nobody Wants Our on-call rotation was a spreadsheet. Updated manually....

The Monday Morning Disaster Every Monday, the same story: the incoming on-call engineer...

On-call, incident response, and incident management are three different stages of the reliability...

The On-Call Burnout Epidemic I watched three senior SREs leave our team in six months....

The First 5 Minutes Matter Most I've been paged over 200 times in my career. The pattern...

There's a number most engineering leaders don't track: the real cost of their on-call...

Most on-call schedules are designed in a slack thread, in 20 minutes, by whoever drew the short...

If Your On-Call Strategy is Just "Make it Louder," We Need to Talk. What exactly is a...

Every incident you run generates two kinds of data. One kind gets captured with real rigor: the...