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Oct 19, 2026Our Support Contract Promised an Engineer the Next Day and the Part in Six Weeks
Our second office houses finance, payroll and about two hundred people. Its network runs through a...
Oct 19, 20262 min read1 reactions0 comments
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Oct 16, 2026Our Peak Season Laptops Came Out of the Cage Unable to Join the Network
Every October our customer service centre takes on about a hundred and eighty temporary agents for...
Oct 16, 20262 min read0 reactions0 comments
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Oct 15, 2026Our Board Meetings Started Twelve Minutes Late Because of the Screen
Our head office has fourteen meeting rooms, and over 2024 and 2025 we fitted most of them for hybrid...
Oct 15, 20262 min read0 reactions0 comments
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Oct 13, 2026Depot Callers Waited Eleven Minutes While a Third of Our Agents Had Nothing to Do
Our service desk takes about nine hundred calls a day. Callers choose from a short menu, and the...
Oct 13, 20262 min read0 reactions0 comments
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Oct 14, 2026Our Freezer Scanners Were Dead by Ten Because Nobody Counted Battery Charges
Two of our depots run frozen chambers for a food client, held at around minus twenty two degrees....
Oct 14, 20262 min read0 reactions1 comments
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Oct 12, 2026We Were Paying Every Month for Six Hundred SIM Cards Nobody Was Using
In July our mobile bill passed nineteen thousand pounds for the month, about a fifth higher than a...
Oct 12, 20262 min read0 reactions0 comments
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Oct 2, 2026Every Ninety Days Our Service Desk Had the Same Bad Week
For about a year my service desk had a bad week roughly once a quarter. Calls doubled on the Monday,...
Oct 2, 20262 min read1 reactions0 comments
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Oct 1, 2026Every Depot Signs In at Six and We Had Sized for the Hour
The morning shift at most of our depots starts at six. For years that meant very little to my team,...
Oct 1, 20262 min read0 reactions0 comments
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Sep 30, 2026A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them
When a handheld scanner stops working at one of our depots, the supervisor boxes it up, a courier...
Sep 30, 20262 min read0 reactions0 comments
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Sep 29, 2026Our Tickets Closed Themselves Before the Night Shift Came Back
Our service desk tool closes a ticket automatically when the requester has not replied for three...
Sep 29, 20262 min read0 reactions0 comments
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Sep 28, 2026Nineteen of Our Shared Mailboxes Were Being Read by Nobody
In April a customer complained to our managing director that he had been writing to us about a...
Sep 28, 20262 min read0 reactions2 comments
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Sep 26, 2026The Printer That Decides Whether a Lorry Leaves Was Bought Like Stationery
In our depots a parcel cannot leave without a carrier label, and the label comes out of a thermal...
Sep 26, 20262 min read0 reactions0 comments