#itmanagement

Our annual planning process is well run and I have no complaint about the people in it. Departments...

The business case for our workflow platform promised savings of around four hundred thousand a year,...

The renewal notice arrived sixty days before expiry, as the contract required. It went to a shared...

For two years my team's performance was reported upward as tickets closed per week and average time...

I counted the estate properly last year for the first time. Two hundred and thirty applications for...

The contract was signed in March. We were shown the platform in May, told the go-live was September,...

For most of my career, compliance arrived as a questionnaire. Somebody from risk sent a spreadsheet,...

We delivered it on time, close enough to budget that nobody complained, and it did everything the...

I started in a role that no longer exists anywhere. The title referred to a class of machine, a...

Imagine um restaurante lotado em pleno horário de pico, quando o sistema de comandas simplesmente...

Every restaurant owner I've advised over the past two decades shares the same fear when I mention...

For most of my career, I watched technology cycles come and go — client-server, the cloud,...