#incidents

Something is down. The engineers who know the system best are deep in logs, and somebody in the...

An escalation is not a failure. It is a mechanism that moves a problem to someone with more...

Seven AI-built app incidents, 2025 to 2026, fail in three ways: an open data layer, an unguarded auth endpoint, or an agent with production write access.

AI agent incidents at OpenAI and Anthropic reached the UN Security Council. Here's what happened, what coverage got wrong, and what teams should fix now.

I read a post on Lobste.rs last week about dreading our LLM-written incident report future, and it...

A single idle transaction, one ALTER TABLE queued behind it, and every read on the table queued behind that. Measured, with the pg_locks output, and t

Why Severity Is Broken at Most Companies Everyone has severity levels. Almost nobody...

The Folder Full of Stale Runbooks Every engineering org has a Confluence folder of...

Vigilmon vs OpsGenie: Uptime Monitoring vs On-Call Management (2026) OpsGenie and Vigilmon...

Everyone's Debugging, Nobody's Leading Five engineers in an incident channel. All...

Silence Destroys Trust During our worst outage, we went 35 minutes without updating the...

MTTR Is a Lagging Indicator Everyone tracks Mean Time to Resolve. Few understand what...