Build a support triage agent that owns its own inbox
Give support@ its own Agent Account — an LLM-driven mailbox that receives every email, classifies it, routes it with policies and rules, and replies in-thread without doubling up.
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Give support@ its own Agent Account — an LLM-driven mailbox that receives every email, classifies it, routes it with policies and rules, and replies in-thread without doubling up.
How to provision a disposable Nylas Agent Account, point a signup flow at it, and have the agent read its own verification email or OTP — no human inbox in the loop.
Move magic links, OTPs, receipts, and password resets off a one-way ESP onto a Nylas Agent Account — a real grant-backed mailbox that can also receive the reply.
A real use case: tie a message or event to your own campaign ID or workflow status, then filter by it. Store custom metadata on Nylas objects and query it back with the API and CLI.
Build a reply-ordered waitlist where an Agent Account emails an offer batch, reads inbound acceptances in arrival order, and promotes the first yes — with honest race handling.
Run an Agent Account mailbox that sends appointment reminders and, when a patient replies 'can we move it to Thursday?', reschedules the event and re-invites them — all from its own calendar.
Send a contract for signature from an Agent Account and follow up on a schedule until the signed document comes back — sequenced per contract thread, with the Nylas API and CLI.
Send NPS and survey emails from an Agent Account and parse the replies back into scores and comments — a closed loop where send and reply-parsing share one mailbox.
Drive a cart-recovery sequence from a replyable Agent Account that answers 'is this still in stock?' and stops the moment the shopper writes back — API and CLI for every step.
Detect inbound mail to an Agent Account and fire a once-per-thread out-of-office reply that stays in-thread — webhook + idempotency, with curl and CLI for every step.
Build a stateful document-collection agent that emails a checklist, tracks inbound attachments, and chases only the files still missing — with the Nylas API and CLI.

Last post I got the auth records green on my side-project mail. SPF, DKIM, DMARC all passing, and I...